Department of Information and Tourism, Taipei City Government

In order to provide better service quality, the 1999 Taipei Citizen Hotline system is expected to undergo maintenance on Sat., December 7, 2024, from 1 PM to 6 PM. During this period, TaipeiPASS internet call service will be paused. The 1999 Hotline will remain operational for traditional phone and mobile calls, which will generally not be affected. In addition, measures will be taken to minimize any impact as much as possible, ensuring service quality remains unaffected. This maintenance is necessary, if you experience difficulties getting through, please try again later, or access Taipei City Petition System or the “Report Problem” feature in TaipeiPASS to express your opinions on municipal matters. We sincerely apologize for any inconvenience caused and kindly ask for your understanding.