Department of Information and Tourism, Taipei City Government

On December 24, Taipei Mayor Hau Lung-bin arrived at the Zhongshan District Office to inspect the performance of the one-stop service counter. Planned by the Department of Civil Affairs (DCA), the express counter at the city’s district offices opened to the public almost a year ago.
To verify if the desk offers efficient service, the mayor doubled as a resident who needed to rent a district activity venue. According to the mayor, the application process, from turning in the request to paying up the fees, was completed within ten minutes. This result was praised greatly by the mayor. He also expressed his gratitude to the staffs from the district office for their profession and friendly attitude.
Following that, the mayor tried out the “customer satisfactory survey system” sitting at the entrance/exit of the district office. The new facility appeared before the public for the first time. People could let the agency members know if their services are satisfied by simply manipulating the touch-screen. All the responses collected through the machine will serve as the reference for future improvements.
According to the DCA, the system will undergo trials at Zhongshan District Office and Neihu District Office. More sets of the facility will be placed at the rest district offices if they are well-received by the locals.